How Much Is Shipping?

• Orders of $125 or more ship complementary via UPS Ground across the continental U.S.
• Orders under $125 incur a flat $15 shipping fee.
• Alaska & Hawaii: A flat $25 shipping rate applies to all orders, shipped from Miami, FL.
  

All shipments are carefully packed and shipped promptly to ensure your order arrives exactly as intended.

Local Delivery

We offer courtesy local delivery on orders of $125 or more within select South Florida neighborhoods.

At checkout, eligible customers may choose between local delivery or Complementary Ground shipping, based on zip code availability. Once your order is en route, you’ll receive a confirmation notification. If you have any questions, our team is always here to assist at sales@rienne.co.

Local Delivery Schedule:

• Orders placed before 12 PM (Mon–Fri): typically delivered same day.
• Orders placed after 12 PM: delivered next business day.
• Weekend orders are delivered on Monday.

When Will I Receive My Order?

• Orders are typically processed within 24 hours of placement.
• Standard UPS Ground delivery ranges from 1–5 business days, depending on your location.

Do You Ship Internationally?

We currently do not offer international shipping. If you're interested in a custom quote, please reach out to sales@rienne.co — we’re happy to explore options.

Need to Make a Change?

We move quickly, but we’ll always do our best to accommodate edits. If you need to modify your order, email us at sales@rienne.co as soon as possible — ideally within a few hours of purchase.

At Rienne, our goal is to ensure every customer receives their order in perfect condition. Please review our
policy regarding damages, incorrect items, and missing items below.

No Returns or Refunds

Due to the nature of our products, we do not accept returns, exchanges, or offer refunds. However, we are committed to resolving any issues with damaged or incorrect items.

Damaged on Arrival

We understand that shipping mishaps can occur. If your items arrive damaged, please follow these steps:

• Report the Damage: Notify us at sales@rienne.co within 7 days of delivery.
• Provide Photos: Include photos of the damaged items and packaging as it arrived. Retain all packaging materials as UPS may require them for inspection.
• Resolution: Upon receiving the required information, we will promptly re-ship the damaged items and manage the claim with the carrier directly.

Incorrect or Missing Items

We take great care in packing every order, but mistakes can happen. If you receive the wrong item or your order is incomplete:

• Notify Us: Email sales@rienne.co within 7 days of delivery.
• Provide Details: Include your order number, a description of the issue, and photos (if applicable).
• Resolution: We will verify the issue and, if confirmed, ship the correct or missing items immediately.
  

Important Notes

• Timely Reporting: Claims reported after 7 days of delivery may not be eligible for resolution.
• Order Verification: We reserve the right to review all claims against our shipping and packaging records.
• Repeat Claims: Multiple claims from the same customer will be subject to additional review to prevent misuse of this policy.
• Liability: Once orders leave our warehouse, Rienne is not responsible for delays caused by the carrier.